Connect with a CUSG Expert

Elevate Your Member Experience with MemberXP

MemberXP provides the tools and insights you need to create exceptional member experiences that drive loyalty and growth. From peer data comparisons to real-time alerts, we've got you covered.

Proven Results, Powered by Member Insights

Our platform not only collects and analyzes member feedback, but also provides you with actionable insights and coaching guides to improve your credit union's overall performance. With our optimized surveys, you get the best possible data on your member experience, allowing you to make informed decisions and drive positive change.

Connect with a CUSG Expert




83% of customers agree that they feel more loyal to brands that respond to and resolve their complaints
83% of customers agree that they feel more loyal to brands that respond to and resolve their complaints




Trusted by Leading Credit Unions Since 2007

Peer Data icon

Improve Member Retention

More than 5,000,000 credit union member responses in the MemberXP database to analyze your performance against industry averages.

Peer Data Comparisons icon

Peer Data Comparisons

See how your credit union stacks up against industry peers to identify areas for improvement and drive growth.

Real-time Alerts icon

Real-time Alerts

Receive real-time alerts when a member completes a survey, so you can respond quickly to feedback and address any issues.

Real-time Alerts icon

Increase Loyalty

With MemberXP, you can create exceptional experiences that turn members into loyal advocates for your credit union.

Optimized Surveys icon

Customizable Surveys

Tailor your surveys to gather specific feedback from members and track progress over time with our easy-to-use customization tools.

Optimized Surveys icon

Make Informed Decisions

Utilize our actionable insights to drive strategic decisions.



"MemberXP has just taken us to a whole new level."

Karen Wood, Chief Experience Officer
Service 1st Federal Credit Union





Over 1.2 million data points collected this year alone, fueling better Member Experiences. Are you missing out on your members' insights?

Connect with a CUSG Expert



© 2024 CUSG. All rights reserved.
CUSG, Inc. P.O. Box 190, Royal Oak, MI 48068-6800